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FAQ

General Questions:

· What time is check-in / check-out?

o Guaranteed Check In is any time after 3:00 PM

o Check Out is at 12:00 PM

· Are there any booking fees?

o There are no booking fees when booking direct through our website at  www.sbhotels.com, or calling  (805) 682-7277 or toll free at 1(800) 526-2282.

· What is your cancellation policy for room reservations?

o 48 hours prior to arrival Jan – May

o 72 hours prior to arrival June - August

· Is there Wi-Fi access?

 o Yes, there is complimentary WiFi throughout the property.

· What is the pet policy?

 o Unless you are traveling with a service animal, we are unable to accept pets.

· Is there a non-smoking policy?

o We offer non-smoking rooms.

 Rooms:

· Are there any guest rooms that are ADA accessible?

o Yes, we can offer ADA accommodations.

· Do all guest rooms include microwaves and refrigerators?

o No, however we can provide microwaves upon request.

· Are any of the guest rooms oceanfront?

o No, but we are only a 5-6 minute drive from the ocean. 

· Do all rooms include patios and balconies?

o No.

· Do you offer extended stay options?

o Yes, we offer suites and town houses that feature perfect amenities for extended stays:  one or two bedrooms with kitchens, living rooms, and dining rooms.

· Are cribs or rollaway beds available?

o Yes, we can offer Pak ‘n Plays and futon sleeping mats.

Dining:

· Do you offer complimentary breakfast?

o No, but the Live Oak Café, located onsite, is a wonderful option for a hot breakfast .

· What are the closest dining options?

o There are a variety of dining options within a five minute drive, as well as Live Oak Café onsite.

 · Is room service offered?

o Yes, room service is provided by the Live Oak Café, our onsite restaurant.

Transportation:

· Is there a shuttle service offered?

o Yes we provide a complimentary shuttle service to and from the Santa Barbara Airport, Amtrak Station, and Airbus stop.

Guest Services:

· Do you offer laundry services?

o Yes, dry cleaning service is available with same day return if turned in before 8:00AM. We also offer self-service coin operated washers and dryers for guest use. 

· Are there babysitting services?

o We do not provide onsite babysitting services, however our staff would be happy to assist you in finding a local service.

· Are there concierge services?

o We do not have a formal concierge, however our staff is exceptionally knowledgeable about everything Santa Barbara, including dining options, transportation, activities, and local events.

· Are there swimming pools or fitness facilities?

o Yes, our property features a swimming pool, whirlpool spa, and fitness facilities.