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FAQ

COVID-19 Update

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities.

All 5 of our hotels will closely adhere to Best Western's We Care Clean Protocol. Please click here to review a detailed overview of our cleaning protocol. 

What is your cancellation policy during the COVID-19 outbreak?

We are happy to extend a more lenient cancellation policy through June 30, 2020. Please call us as soon as you are aware a change of plans is necessary and our team is ready to work with your unique situation. For third party bookings, please contact the company you originally made the booking with.

General Questions:

· What time is check-in / check-out?

o Guaranteed Check In is any time after 3:00 PM

o Check Out is at 11:00 AM

· Are there any booking fees?

o There are no booking fees when booking direct through our website at  www.sbhotels.com, or calling  (805) 687-5511 or toll free at 1(800) 338-0030.

· What is your cancellation policy for room reservations?

o 48 hours prior to arrival Jan – May

o 72 hours prior to arrival June - August

· Is there Wi-Fi access?

 o Yes, there is complimentary WiFi throughout the property.

· What is the pet policy?

 o We can offer specific pet friendly rooms at our standard rate plus a $20 pet fee per night. Please contact the hotel directly if you wish to book a pet friendly room.

· Is there a non-smoking policy?

o Our rooms are 100% non-smoking.

 Rooms:

· Are there any guest rooms that are ADA accessible?

o Yes, we can offer ADA accommodations.

· Do all guest rooms include microwaves and refrigerators?

o Yes, each guest room will include a mini-fridge and microwave.

· Are any of the guest rooms oceanfront?

o No, but we are only a 5-6 minute drive from the ocean. 

· Do all rooms include patios and balconies?

o Yes, every room includes a private patio or balcony with a sitting area.

· Do you offer extended stay options?

o At this time we do not offer extended stay options.

· Are cribs or rollaway beds available?

o Yes, we can offer Pak ‘n Plays and futon sleeping mats.

Dining:

· Do you offer complimentary breakfast?

o No, but the Treehouse Restaurant, located onsite, is a wonderful option for a hot breakfast .

· What are the closest dining options?

o There are a variety of dining options within a five minute walk, including Chuck’s of Hawaii, Lure Fish House, and Islands Bar and Grill.

 · Is room service offered?

o Yes, room service is provided by the Treehouse, our onsite restaurant.

Transportation:

· Is there a shuttle service offered?

o Yes we provide a complimentary shuttle service to and from the Santa Barbara Airport, Amtrak Station, and Airbus stop.

Guest Services:

· Do you offer laundry services?

o Yes, dry cleaning service is available with same day return if turned in before 8:00AM. We also offer self-service coin operated washers and dryers for guest use. 

· Are there babysitting services?

o We do not provide onsite babysitting services, however our staff would be happy to assist you in finding a local service.

· Are there concierge services?

o We do not have a formal concierge, however our staff is exceptionally knowledgeable about everything Santa Barbara, including dining options, transportation, activities, and local events.

· Are there swimming pools or fitness facilities?

o Yes, our property features a swimming pool, whirlpool spa, and fitness facilities.