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FAQ

COVID-19 Update

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities.

All 5 of our hotels will closely adhere to Best Western's We Care Clean Protocol. Please click here to review a detailed overview of our cleaning protocol. 

What is your cancellation policy during the COVID-19 outbreak?

We are happy to extend a more lenient cancellation policy through June 30, 2020. Please call us as soon as you are aware a change of plans is necessary and our team is ready to work with your unique situation. For third party bookings, please contact the company you originally made the booking with.

General Questions:

· What time is check-in / check-out?

o Guaranteed Check In is any time after 3:00 PM

o Check Out is at 11:00 AM

· Are there any booking fees?

o There are no booking fees when booking direct through our website at  www.sbhotels.com, or calling  (805) 963-4317 or toll free at 1(800) 649-2669.

· What is your cancellation policy for room reservations?

o 48 hours prior to arrival Jan – May

o 72 hours prior to arrival June - August

· Is there Wi-Fi access?

 o Yes, there is complimentary WiFi throughout the property.

· What is the pet policy?

 o Unless you are traveling with a service animal, we are unable to accommodate pets at this time. However, we can refer you to our pet friendly sister hotel.

· Is there a non-smoking policy?

o Our rooms are 100% non-smoking.

 Rooms:

· Are there any guest rooms that are ADA accessible?

o Yes, we can offer ADA accommodations.

· Do all guest rooms include microwaves and refrigerators?

o Yes, each guest room will include a mini-fridge and microwave.

· Are any of the guest rooms oceanfront?

o No, but we are only 3 blocks from the oceanfront. 

· Do all rooms include patios and balconies?

o No, we are unable to offer patios or balconies at this property.

· Do you offer any extended stay options?

o No, we are unable to offer extended stay options at this property.

· Are cribs or rollaway beds available?

o Yes, we can offer Pack n' Plays and futon sleeping mats.

Dining:

· Do you offer complimentary breakfast?

o We do offer a full deluxe continental breakfast which includes pastries from a local bakery, cereal, fresh fruit, yogurt,  and a variety of beverages. We also offer a complimentary happy hour in the afternoon which includes local wine and cheese, and fresh baked milk and cookies in the evening.

· What are the closest dining options?

o There are a variety of dining options within a five minute walk, including Toma, Chuck’s Waterfront Grill, Brophy Brothers, and Rudy’s.

 · Is room service offered?

o No, we do not have an onsite restaurant, although our staff would  be happy to assist you with ordering in.

Transportation:

· Is there a shuttle service offered?

o No, we do not provide a shuttle service at this time, however we are just a 5-10 minute walk from the Santa Barbara Amtrak Station.

Guest Services:

· Do you offer laundry services?

o Yes, dry cleaning service is available with same day return if turned in before 8:00AM. We also offer self-service coin operated washers and dryers for guest use. 

· Are there babysitting services?

o We do not provide onsite babysitting services, however our staff would be happy to assist you in finding a local service.

· Are there concierge services?

o We do not have a formal concierge, however our staff is exceptionally knowledgeable about everything Santa Barbara, including dining options, transportation, activities, and local events.

· Are there any swimming pools or fitness facilities?

            o Yes, our property features a swimming pool, whirlpool spa, and fitness facilities.