Make a Reservation

FAQ

General Questions:

· What time is check-in / check-out?

o Guaranteed Check In is any time after 3:00 PM

o Check Out is at 12:00 PM

· Are there any booking fees?

o There are no booking fees when booking direct through our website at  www.sbhotels.com, or calling  (805) 963-4317 or toll free at 1(800) 649-2669.

· What is your cancellation policy for room reservations?

o 48 hours prior to arrival Jan – May

o 72 hours prior to arrival June - August

· Is there Wi-Fi access?

 o Yes, there is complimentary WiFi throughout the property.

· What is the pet policy?

 o Unless you are traveling with a service animal, we are unable to accommodate pets at this time. However, we can refer you to our pet friendly sister hotel.

· Is there a non-smoking policy?

o Our rooms are 100% non-smoking.

 Rooms:

· Are there any guest rooms that are ADA accessible?

o Yes, we can offer ADA accommodations.

· Do all guest rooms include microwaves and refrigerators?

o Yes, each guest room will include a mini-fridge and microwave.

· Are any of the guest rooms oceanfront?

o No, but we are only 3 blocks from the oceanfront. 

· Do all rooms include patios and balconies?

o No, we are unable to offer patios or balconies at this property.

· Do you offer any extended stay options?

o No, we are unable to offer extended stay options at this property.

· Are cribs or rollaway beds available?

o Yes, we can offer Pack n' Plays and futon sleeping mats.

Dining:

· Do you offer complimentary breakfast?

o We do offer a full deluxe continental breakfast which includes pastries from a local bakery, cereal, fresh fruit, yogurt,  and a variety of beverages. We also offer a complimentary happy hour in the afternoon which includes local wine and cheese, and fresh baked milk and cookies in the evening.

· What are the closest dining options?

o There are a variety of dining options within a five minute walk, including Toma, Chuck’s Waterfront Grill, Brophy Brothers, and Rudy’s.

 · Is room service offered?

o No, we do not have an onsite restaurant, although our staff would  be happy to assist you with ordering in.

Transportation:

· Is there a shuttle service offered?

o No, we do not provide a shuttle service at this time, however we are just a 5-10 minute walk from the Santa Barbara Amtrak Station.

Guest Services:

· Do you offer laundry services?

o Yes, dry cleaning service is available with same day return if turned in before 8:00AM. We also offer self-service coin operated washers and dryers for guest use. 

· Are there babysitting services?

o We do not provide onsite babysitting services, however our staff would be happy to assist you in finding a local service.

· Are there concierge services?

o We do not have a formal concierge, however our staff is exceptionally knowledgeable about everything Santa Barbara, including dining options, transportation, activities, and local events.

· Are there any swimming pools or fitness facilities?

            o Yes, our property features a swimming pool, whirlpool spa, and fitness facilities.