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FAQs

Santa Barbara Travel Tips

  • COVID - 19 UPDATE

    The safety and well-being of our guests and employees are always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization, and local health authorities.All 5 of our hotels will closely adhere to Best Western's We Care Clean Protocol. Please click here to review a detailed overview of our cleaning protocol.

    What is your cancellation policy during the COVID-19 outbreak?

    We are happy to extend a more lenient cancellation policy through September 30, 2020. Please call us as soon as you are aware a change of plans is necessary and our team is ready to work with your unique situation. For third party bookings, please contact the company you originally made the booking with.

    What time is check-in / check-out?

    Guaranteed Check In is any time after 3:00 PM Check Out is at 11:00 AM

    Are there any booking fees?

    There are no booking fees when booking direct through our website at www.sbhotels.com, or calling (805) 966-2219 or toll free at 1(800) 468-1988.

    What is your cancellation policy for room reservations?

    o 48 hours prior to arrival Jan – May o 72 hours prior to arrival June - August

    Is there Wi-Fi access?

    Yes, there is complimentary WiFi throughout the property.

    What is the pet policy?

    Unless you are traveling with a service animal, we are unable to accommodate pets at this time.

    Is there a non-smoking policy?

    Our rooms are 100% non-smoking.
  • Are there any guest rooms that are ADA accessible?

    Yes, we can offer ADA accommodations.

    Do all guest rooms include microwaves and refrigerators?

    Yes, each guest room will include a mini-fridge and microwave.

    Are any of the guest rooms oceanfront?

    No, but we are just 3 blocks from the oceanfront.

    Do all rooms include patios and balconies?

    No, patios and balconies are not guaranteed.

    Does Inn by the Harbor offer extended stays?

    For extended stays in Santa Barbara, it doesn't get much better than Inn by the Harbor. Our suites — with kitchens, dining areas, living rooms, and separate bedrooms — provide home comforts and the perfect setting. Check out our Extended Stay page for more information.

    Are cribs or rollaway beds available?

    Yes, we can offer Pak ‘n Plays and futon sleeping mats.
  • Do you offer complimentary breakfast?

    We do offer a full deluxe continental breakfast which includes pastries from a local bakery, cereal, fresh fruit, yogurt, and a variety of beverages. We also offer a complimentary happy hour in the afternoon which includes local wine and cheese, and fresh baked milk and cookies in the evening. Please note, in light of COVID19, we are offering bagged continental breakfast and in room sparkling wine service.

    What are the closest dining options?

    There are a variety of dining options within a five minute walk, including Toma, Chuck’s Waterfront Grill, Brophy Brothers, and Rudy’s.

    Is there a shuttle service offered?

    No, we do not provide a shuttle service at this time, however we are just a 5-10 minute walk from the Santa Barbara Amtrak Station.
  • Is room service offered?

    No, we do not have an onsite restaurant, although our staff would be happy to assist you with ordering in.

    Do you offer any laundry services?

    Yes, dry cleaning service is available with same day return if turned in before 8:00AM. We also offer self-service coin operated washers and dryers for guest use.

    Are there babysitting services?

    We do not provide onsite babysitting services, however our staff would be happy to assist you in finding a local service.

    Are there concierge services?

    We do not have a formal concierge, however our staff is exceptionally knowledgeable about everything Santa Barbara, including dining options, transportation, activities, and local events.

    Are there swimming pools or fitness facilities?

    Yes, our property features a swimming pool, whirlpool spa, and fitness facilities.
  • Is Inn by the Harbor close to local attractions in Santa Barbara?

    Inn By the Harbor is close to the picturesque Santa Barbara coastline, including the Santa Barbara Harbor and Stearns Wharf, and popular neighborhood the Funk Zone. Explore the Funk Zone for local restaurants and bars, and speak to our staff for recommendations!