A HISTORY ROOTED IN HOSPITALITY
A Multi-Generational Legacy of Service
The seeds of what would grow into the Santa Barbara Hotel Group were first planted back in the late 1950s, when Pamela J. Webber and her husband David Webber emigrated to the United States from their native England. The couple settled in Santa Barbara, where Pam’s career as a hotelier began, managing the 12-room Hacienda Motel. (That’s also where her daughter, Jeanette, got her first taste of hotel life living on property as an infant.)
Hospitality was the family’s calling. The Webbers had a hand in designing and building the Lemon Tree Inn before they became co-owners of the Peppertree Motor Inn in 1962; they purchased the Encina Lodge in 1969. The founder of the Best Western hotel brand personally recruited them to give both properties the Best Western flag in the franchise’s early days. The family went on to purchase Brisas Del Mar Inn by the Beach, Inn by the Harbor, and Lavender Inn by the Sea in the 1990s, forming the Santa Barbara Hotel Group as an umbrella company for their thriving independent hotel collection.
Pam Webber created a multi-generational legacy of service rooted in timeless hospitality. A pioneering, charismatic, and active businesswoman until her passing at the age of 88 in 2019, Pam was considered the “Matriarch of Santa Barbara Hospitality.” Among her honors are the prestigious Best Western Chairman’s Legacy Award, the Spirit of Entrepreneurship Foundation’s Rock Star Life Achievement Award, Visit Santa Barbara’s Tourism Star, and Santa Barbara Region Chamber of Commerce’s Businesswoman of the Year. Not only did she work her way up from hotel manager to the decorated CEO of Santa Barbara Hotel Group, but Pam was also the first female ever to sit on the board of the Santa Barbara Region Chamber of Commerce. She co-founded the Looking Good Santa Barbara organization and led the effort to create Santa Barbara’s official Scenic Drive.
Today, the warmth and conviviality that's defined the Santa Barbara Hotel Group from the start is carried forward by Jeanette Webber, Managing Partner of Santa Barbara Hotel Group. Growing up under Pam’s wing and working by her side over the years, Jeanette has truly lived and breathed hospitality her entire life. In partnership with her leadership team, ensuring all guests are treated like family remains the Santa Barbara Hotel Group promise.
“No matter which location our guests choose, we strive to exceed expectations every step of the way, from booking through check-out,” Jeanette says. “At our properties, we offer more than simply a room to sleep in. Our commitment to the guest experience is about creating memories, forming personal connections, and fostering an overall feeling of welcome. Our entire staff—from the gardeners, housekeepers, and general managers to the front desk clerks and hospitality professionals working behind-the-scenes—are all equally committed to making our guests feel safe, comfortable, and at home.”